Refund Policy

Rentals

Rentals give you 48-hour access to a film from the moment of purchase. Once your watch link has been opened and viewing has commenced, the rental is non-refundable.

If you purchased a rental but have not yet opened the watch link, contact us within 14 days and we will arrange a full refund.

Purchases (Lifetime Access)

If you have purchased lifetime access to a film and have not yet watched it, you may request a full refund within 14 days of purchase by contacting us at hello@fuguestatecinema.com.

Once the watch link has been opened and the film has been accessed, the purchase is non-refundable.

Gifts

Gift purchases (lifetime access sent to a recipient) are eligible for a full refund within 14 days, provided the recipient has not yet opened the watch link.

If the recipient has already watched the film, we are unable to issue a refund.

Collections & Showcases

Purchases of complete collections follow the same terms as individual film purchases — a full refund is available within 14 days provided no episodes have been watched.

Individual episode rentals are non-refundable once the watch link has been opened.

How to Request a Refund

Contact us at hello@fuguestatecinema.com with your order details. We aim to respond within 2 working days.

Approved refunds are processed within 5–10 business days and returned to your original payment method via Stripe.

Technical Issues

If a film fails to play due to a technical fault on our part, we will always issue a full refund or provide an alternative remedy, regardless of the above terms.